CUSTOMER FEEDBACK & TESTIMONIALS

Completely unmoderated posting from customers all over the world. As a HAS customer I encourage you to post your feedback. Due to the amount of testimonials, every 10th submission is automatically published.

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Reviews are never modified and are always posted exactly as submitted. I verify each review to ensure it was submitted by an actual customer prior to posting. Each year I post a YouTube Video Review for everyone to see how much I value customer service and the level of hard work, and detail, I put in to each machine and project. This also allows me to open a public forum on what customers I can improve upon.

Customer Feedback Form

Random Customer Testimonials

Unfortunately, I don't have time to verify every customer's review so some may not be displayed. Due to the large number of reviews, only the latest 20 are displayed. Others are truncated and displayed randomly throughout the site.

Lamare - OH2-21-24
Received my drive last night and our family hasn't stopped playing since. Very proud customer.
Brett - Canada2-7-24
I've been following Chris for 7-8 years now and he always amazes me how he keeps this drive to date. I update every year and I love it.
Kendrick - NY3-15-23
If you have doubts... DON'T. Otherwise you are truly missing out. A++++
Jose - NM3-7-23
I was over at a friends house who had purchased a custom build and I knewI had to have it. When I contacted Chris about a drive he literally told me " Copy your buddies drive". That says a whole lot him. I said "No - I want to be HAS customer because I may need support in the future". TOP NOTCH All THE WAY.
Kendrick - NY3-2-23
I know Chris took some time off (and went silent) but has most definitely been perfecting this setup without any fan-fair. I can't express the gratitude and my appreciation for the amount of time it must have taken to offer such a detailed setup. Until you experience it first hand - it's hard to imagine why so many people swear by him.
Xavier -FL2-14-23
BEST VALENTINES DAY PRESENT I'VE EVER RECEIVED.
Frankie - Germany2-11-23
There are so many imitators promoting their arcade drive and it can be hard to know who's on the up-and-up, but it becomes perfectly clear who the others are trying to copy. It's hard to be the best, but Chris is still reigning supreme.
Zack - Ky2-6-23
I saw a few random YT videos from customers of Chris and they all praised the setup and even more importantly, the arcade hard drive. This site doesn't even come close to describing what you get. It's just amazing.
Paul - CA2-1-23
I spent a few days debating whether or not to purcashe a drive or take it on myself. HOLY HELL BATMAN! There's no way one person with an eternal amount of spare time could replicate this setup. Hand down the best choice I made in years.
Dan - IL1-26-23
I was intimidated as hell after my friend and I finished my arcade over the course of a few weekends. I knew the software side was 10x more technical than wiring buttons, but we literally clicked the mouse a few times and IT WAS DONE! BigBox is running beautifully and I'm digging in to alot of childhood games I forgot about long ago. Chris is a shocking very talented guy.
Q - GA1-9-23
IT'S ALIVE. THANK YOU SOOOOOOO MUCH CHRIS. AMAZING WORK
Gill - NE12-29-22
My first born (boy or girl) will be named after Chris. You are leagues above the rest. I wish the very best to you and your family.
LIL J - NJ12-21-22
This has made my simple 2 player arcade into a full arcade and console games jukebox. At some point I'm sure I'll have to see my wife and kids again.
Landen -IA11-14-22
If you're hesitant - DON'T BE! Well worth every penny and the support is outrageous.
Kelly - UK11-11-22
I've been working on my arcade for months. My frustration level was so high I listed it for sale. My friend told me about Chris and the rest is history. My arcade no longer collects dust HIS DRIVE IS THE BEST PURCHASE I'VE EVER MADE. THANK YOU x1000
KK-- Hi10-24-22
This dude is kicks-ass
Jimmy - Ky11-4-22
Totally Amazed by the amount of work that went in to this setup.
M. Lewis5-14-22
Thanks love ur work 3rd drive bought .worth every penny
Jay - WI5-4-22
Talked to Chris, made the purchase, drive arrived - PERMANENT SMILE!
Archie - NJ5-4-22
Without a doubt the best purchase I made with my arcade project. Chris helped me pick the parts needed to complete my project and walked me through wiring them. Most helpful person I've found anywhere online.
K. - FL4-25-22
So easy. I'm glad I talked to Chris first. He helped me understand what was involved, not truly understanding what it took to complete a cabinet, but now my kids actually enjoy pixeled games. THANK YOU CHRIS.
David - TN4-15-22
DO IT! YOU WILL NOT REGRET IT!
Dave - KY3-24-2022
Very surprised to receive a enterprise EXOs drive and not some cheap off-brand, but I ran in to a hiccup and within an hour Chris had me up and running remotely. - LOVE THIS GUY
Ken - WA3-15-22
There's no other way to put it... CHRIS KNOW'S HIS S**T!
Dave - KY12-27-2021
Wish I had found Chris sooner! I have had a few bad experiences before someone finally recommended Chris. It seems this industry is riddled with companies that could care less about your business and don't know the first thing about communication and customer service. I bought a custom gaming PC and Chris has gone the extra mile answering my questions offering build advice. If you want to get a system up and running this guy is your "cheat code".
Sonny - FL12-24-21
After talking with Chris for more than an hour, I was a quite impressed that he encouraged me NOT TO BUY his drive because it was not an upgrade option for me since my arcade had a Jamma. He also spent the time to send me a lot of links to the best jamma 30-n-1 replacements. I decided to upgrade to a full emulated cabinet with a PC. I've called him at least 10 times with questions about various options and he's always been polite and patient. It's really nice to meet people who actually care about the customer.
Phillip - VT6-1-21
BEST PURCHASE I MADE THIS YEAR. Also, he won't tell you this, but there are a ton of hidden goodies on the drive. Chris for President!
Jackson - FL5-21-21
I ordered a RecRoomMasters Xtenstion cabinet thinking it would be a straightforward process, but quickly realized I was way in deep over my head and started freaking out. I was referred to Chris and upon speaking to him on the phone it was evident I was in great hands. I was no longer worried because he literally said "You're cabinet will be up and running within a few minutes of receiving your drive. If I'm not worried, you shouldn't be". He surpassed any support expectations by a million fold. Not being a technical person, I emailed him once my drive arrived with a few questions on what I should do next not knowing the drive had a walk-thru video and setup program already. He called me within a few minutes and had me run a support program and handled the entire process for me. It was amazing to watch.
Allen - AZ5-14-21
Don't hesitate. Chris truly knows his s***.
Garnet - TN4-27-21
I was referred to Chris by a friend. I placed my order, the drive arrived about a week later late Saturday afternoon. I plug it in not reading his instruction sheet (very short. only 1 paragraph) and my Antivirus ate the setup executable. I submitted a support request which I thought would be handled the following Monday and within a few minutes my phone rang. The reviews about his support are not only true, but under exaggerate the level he provides to his customers. He not only setup my drive up for me, but he spent another 20 minutes remotely tweaking Windows for optimal use. I've already referred 2 friends.
Si - AR4-27-21
An absolute LEGEND
Jay Jay - MO4-27-2021
Without a doubt the best decision I've made on a purchase in a long time. The amount of time and frustration saved would require a mathematician to properly calculate.
George - CA4-27-21
After watching Chris's video on the MegaCade it was very apparent he didn't care if he got your business. He's goal was to guide potential arcade owners with truthful, unbiased, and informative information that would help guide you in the right direction and not be ripped off. In My Opinion. His only concern was you ended up with an arcade you are proud of and would enjoy. This is something I was struggling to find. Every small piece of advice I received was biased. I called Chris with countless Noob questions and he spent over an hour on the phone with me slowly explaining in detail each question I had. Never once did he offer, try, or ask me to buy anything from him. I followed his advice and purchase a 50" Monster Arcades Arcade Kit and I can contest, first hand, his word should be considered Gospel. I saved over $4,000k and I ended up with an arcade I personally believe no other company can match. Our family Thanks You. We have spent many weekends playing and reliving past memories.
Barry - PA11-11-2021
I If you are thinking about purchasing a gaming pc this is the place to spend your money. We bought a pretty high end system with the 10TB drive and a 6TB for extra room. This is my 3rd go around at purchasing a gaming pc. The other two were horrible. This time he called me up and walked me thru setup. I'm new at pc gaming and he answered all my questions. In my opinion the man is an artist
Sidney - MO10-21-2021
I honestly have no idea how one person can provided such a high level of support. I truly don't want to spend the next 15 raving about his service, quality, quality, and did I mention QUALITY? 2020 is now looking much better. Don't hesitate.
Brian - AI10-14-2021
Instant arcade fun. I was expecting BS claims about, well everything really. Everything stated couldn't have been more true and as he explained. He is so busy he doesn't have the time to dedicate updating feature list. Especially when there are so many knock-off sites coping his work. Chris is the Real Deal.
Kelli - RI10-04-2021
LOVE. LOVE. LOVE our new arcade. THANK YOU CHRIS. You are truly awesome!
Darrell C. - Australia7-31-2021
I purchased a 10 tb system to go into my 4 player arcade machine. Had the machine for 3 years and always had to mess with the drive it came with to play anything..The new drive was up and running in minutes.. I can now play whatever I want to without any hassle.. Folk say I'm crazy having all these game systems, but I grew up with them. The old Atari 800, Commodore 64 and of course the old Pac Man arcade machines.. I have them all now in one box and I use it everyday.Took a while to find Chris, I should have started years ago.. The system is amazing and the setup so simple. Thank you very much for the work you put into this..
Alex - Czech Republic5-19-21
I've really like the way home arcade systems handles customer service. He reacts very quickly and really takes his time to answer you're questions. Thank you a 1000 times and keep up the good work!
TIM - NV5-14-21
Literally, one of the nicest, most helpful person I've had the honor to do business with. A true inspiration on how to properly deal with customers. Product is amazing as well.
Kyle - SC4-4-21
I really wish I would have found Chris sooner. I can not express my gratitude enough after being ripped off from a "knock-off" website he made it a priority to spend the time to ensure my arcade was exactly as I was dreaming it would be a year ago. Thank You.Thank You. Thank You.
Philippe - France4-1-21
La collection est juste incroyable. Je n'ai évidemment pas pu tout tester, mais toutes les ROMS lancées ont fonctionné.J'ai eu un petit bug d'AV et de masterisation du drive, le support a été parfait, réactif en quelques heures et efficaces. La livraison vers la France n'a pas posé de souci particulier.

--- [ Translation ]
The collection is just amazing. I obviously could not test everything, but all the ROMs launched worked. I had a small A / V and drive mastering bug, the support was perfect, responsive in a few hours and efficient. Delivery to France did not pose any particular concern.
Stacy - NE3-22-21
My custom build arrived and I was crossing my fingers it was going to live up to the hype, but I was wrong. It was 10x better than I ever could've imagined. Chris added a couple visual extras (RGB fans), not to mention the CPU upgrade from what I originally ordered AMD 3600 to an AMD 3600X which he paid the additional cost for. Why I asked? He said "Because it's Monday and I'm a nice guy". I freaking love this dude!
Merrell 4-27-2021
Chris is an absolute beast when it comes to the time and commitment he puts in to his setup. I've had drives from other "so-call" sellers and it immediately became very clear where they purchased their drives from and why Chris is considered the original "Pro". His support is without a doubt the best part of his service. 1000% Satisfied.
Wayne - Fl3-20-21
His knowledge is absolutely incredible. Not to mention his response times when you email him. Best purchase I've made since my Russian Wife :).
Jay - Oregon 3-14-21
Completely Mind Blown! The dedication this guy puts in to his setup is incredible. What surprised me even more was his support. If you doubt the reviews here, I encourage you to email or call him. See how quickly you get a response. I swear this guy never sleeps. I could not be happier with my drive.
Tim3-11-21
Order my custom build. It arrived with an RGB kit, custom matching cable mods all of which Chris paid for himself because he said it looked to off-the-shelf and needed the Home Arcade Systems visual appeal. Something I did not expect was a phone call shortly after it arrived. He gave me a tour of the machine and how the frontend and my new cabinet works and I could not be a happier customer. No company I have ever dealt with offer the level of support Chris offers. TOP NOTCH!
Erik - Germany3-1-21
There's nothing I could add here that's hasn't been said 100x by his customers. His support is prompt and extremely professional. Best yet the quality of the drive is phenomenal and you can immediately see the amount of work that goes in to making everything function and look beautiful. Keep up the great work Chris.

Over 947 Customer Reviews Truncated

Alex - ItalyDate: 10-26-18
Simply number one ... Always Patient, Always Available, Always ready to give you a hand ... It's rare today to find someone like him.
BrianYoutube Testimonial
Very good service. Dependable and patient even with us newcomers. Explains things in detail and simply put a joy to work with.
Stacy - Miami, FlDate: 10-26-18
It is unbelievable how easy this was. Seriously doubted my purchase before the product arrived. Since then I've referred several friends. Within 3 hours, I was able to unpack and build my recroommasters cabinet. Afterwards it took me 20 minutes and I had a fully functional arcade cabinet. Chris is AMAZING!
Bob - OmahaDate: 10-26-18
I recently bought a plug and plays set up from Chris and i love it. I currently play with my xbox 360 controllers but i have plans on making a 4 player pedestal. All the games and systems work great. I am computer dumb and Chris has been very patient with me. The best part about buying this from Chris is his customer service if i have a question he responds very quickly. I highly recommend buying one of these if your looking into it!
Troy - CanadaDate: 10-27-18
When i first bought my Arcade System i was SO blown away on really how much was here. I was running around the house laughing, and excited like i was 8. I'm 42 now, getting my system up-dated, and felling like a kid again. Look forward to doing more projects in the Chris in the near future. -Great Work!
Mike M. - CanadaDate: 10-29-18
I bought my drive 3 years ago and couldn't be happier. It was a simple and easy install and to this day Chris still responds to my emails very promptly i must add. Without a doubt he truly has the best customer service i have ever dealt with. If your looking to buy a preconfigured drive that's as close to plug and play as possible do yourself a favor and don't look any further.
BrianYoutube Testimonial
Amazing customer service. Bought my hardrive 3 years ago and still helps me with any issue I got. Always responds quickly and finds out the problem right away. I Recommend Chris 100 percent. it just doesn't get any easier than this
Eli JustinianoYoutube Testimonial
Been a fan of this current channel and the old channel and I see the dedication of the setups and computers you have done for your customers. It is on point and any body that has bought a system from you should be really happy and pleased with it.

Just in case you missed the form above. Spill your guts!

Please take a minute to provide potential customers with your overall experience with Home Arcade Systems. Reviews are never modified and are posted exactly as received. I verify each review to ensure it was submitted by an actual customer prior to posting. I encourage each reviewer to be as honest as possible.

DID YOU KNOW?

In 1986, Nintendo released a special Disk System peripheral for the NES in Japan. Among its features was a microphone in the controller, which certain games used, including an updated version of the original Zelda. You could only destroy a certain enemy by shouting into the mic.

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From media, emulators, to complete rom sets, and more. I update almost weekly. View the update log. Download patches are issued frequesntly

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