Hands down the most informative and patient person I have ever dealt with. Not only is his response times mind-blowingly prompt, but the fact that I can pick up the phone and reach him whenever I have a "noob" question is priceless. NO DOUBT the Best purchase I've made this year.
Chris was a great help in getting my home arcade system set up. From personally calling me to discuss what I needed to recommending a better cabinet that was easier to set up, he was responsive and took great interest in making sure I would end up with what I needed. His responsiveness is refreshing these days, as you don’t have to wait days for a response- sometimes it’s within the hour! Whole heatedly recommend him and his services!
David R. - Mo10-6-19
Chris was very supportive pre sales when I bought one of those 'other downloads' and struggles getting it going. Pre sales Chris answered my many questions and offered guidance on my PC and challenges and then support for building new PC. Sale was seamless and great communications. Post sales was just as incredible with again my many questions. His patience and knowledge is amazing. Helped me work through my lack of knowledge in this MAME world and continued guidance on things to look at and work.
You can tell Chris loves his job and his support is top notch and would highly recommend his product!!
Jason J. - TN9-21-19
After purchasing a new Rec Room Masters 4 Player cabinet, I was very excited to get it up and running. I had no idea the amount of work it took to get a cabinet actually working. After finding Chris and several phone calls later I took the plunge and ordered a custom pc. The machine is absolutely beautiful but besides that, WORKS FLAWLESSLY. I installed the machine in to my new cabinet and turned it on and it "just works". No messing around with configuring controls, settings, or other aspects of my arcade cabinet I didn't want to mess it. It just works! I love this guy. You rock Chris!!!
Tracy T. - WA8-6-19
Absolutely freaking unreal!! Literally was up and running within a few minutes. I later emailed Chris a couple questions and he immediately email me back with a detailed response and a walk-thru video answering my questions he made so I could easily follow along. A few minutes later he called and asked I had any other questions, or if I needed help he could assist me with. The customer service, as well as the product are unmatched by any company I have ever dealt with (not kidding). Any Company! Great person.Incredible product. AMAZING SERVICE!
Ray B. - Vi8-6-19
I was on the fence about using Chris's service but after spending way too much time trying to configure my arcade for 2 light guns, a spinner, a trackball and 2-player 6 button controls I decided to go for it. I emailed with Chris way before the purchase and he was always very helpful. After making the purchase I am very pleased, the setup was so easy and any issues I've had, Chris has been quick to reply and very helpful. If I had to do it again I would but I wouldn't have waited so long to pull the trigger, would have saved myself many hours of frustration.
Lee F - CA.7-19-19
WOW! That's seriously all I can say. I received the drive which was very well packed. There was a brief read me instruction sheet included (which I did not read) and I immediately plugged in my new drive, but there was no drive setup as stated here. Chris called me back within minutes of emailing him. He provided me with a download to restore the files my Antivirus ate and BAM! My new Xtenstions arcade was up and running in minutes. So easy and seamless. Chris is an absolute LEGEND!
Stacy E. - PA. 7-6-19
Without a doubt the best service I have ever experienced with any purchase. Amazing Setup. My new RecRoomMasters Xtenstions cabinet was up and running in no more than 5 minutes. No kidding. The setup is so easy. Literally 1-Click, a few minutes later my cabinet rebooted and it jumped directly in to Hyperspin. I have a license for LaunchBox, so I'm going to give them both a try and see which one I like better. Great Chris!!
Tony F. - WV. 6-22-19
I don't know how he does it, but you can not find better service anywhere. I was very eager to get started and didn't quite follow directions. I emailed Chris and within 1 minute (not kidding) my phone was ringing. He logged in my machine and I was up and running in minutes. He also volunteered to walk me though how everything works and gave me a very knowledgeable tour of how my new arcade functions. I will happily recommended his service to anyone who ask. A++++++
Steven S. - New york6-11-19
I've heard and read about Chris's setup for quite some time. I also followed his previous (very popular) youtube channel since almost the beginning in 2014 (I think?). Anyway, the time came to take the plunge since I was building my new arcade and I was excited to see first hand what he actually offered. And all I can say is WOW, Holy @#%$!! Exactly as described, once I ran the drive setup, it detected my installed hardware and within 6 minutes (I literally timed it) my new Arcade was up and running and I did not have to configure, download, or touch one setting. I had a few questions, so I emailed him and no kidding within 2 minutes I received a call back (on a weekend) answering every question I had. He also logged in and gave me a hands on tour of my new setup. YOU CAN NOT FIND CUSTOMER SUPPORT LIKE THING ANYWHERE! The product is flawless and he stands behind it 100%.
I AM A VERY SATISFIED CUSTOMER, and now I know why he is the goto guy for any type of home arcade project.
David H - Detroit, Mi6-1-19
The Absolute real deal. The product is amazing, but most of all the support is the most impressive aspect of what Chris offers. Always available when needed. Very happy. If you're considering purchasing from Chris. DO NOT Hesitate. You will not regret it. The time saved is damn near incalculable.
Victor S. - New Jersey5-11-19
First and foremost I want to say Chris’s products are legit. Like anyone else would be, I was a little apprehensive at first but after looking at some of the other options out there his seemed to be the most comprehensive. I took the plunge and can say it was well worth the price of admission. Easy setup and the amount of games is staggering. I had a question that I emailed to him and in less then 10 minutes he called me back and spent 30 mins assisting me with a special request and explaining how everything works. Billion dollar companies have never provided this level of customer service. His product works awesome with my Rec Room Master Xtension controller which is also an Amazing piece of hardware. Because of his product I have the home arcade I have always wanted at a fraction of the price it would have cost to have made by other companies with far less games. Thank You again Chris for everything and a Great Product!!!
JARED R. - Utah4-14-19
This might be the first review I’ve ever done. Chris did not ask me to leave a review but I cannot say enough about Home Arcade Systems. I wanted to build an arcade in my basement. I attempted to download ROMs for a rec room masters cabinet that I bought and it turned out to be disastrous. I am a busy trauma surgeon and just didn’t have the time, but wanted a full retro gaming experience in my “man cave.” I contacted Chris as an inquiry after finding his site. He promptly responded to me with a personal phone call on the weekend. He build me a custom computer system with a Hyperspin that literally involved no set up at all . It was built shipped and delivered within a week! I couldn’t believe it . I know he was much more him concerned with quality and happy customers than making money. I also talk to him several times on the phone and he talked me through setting up the controllers. The system is beautiful and perfectly fits my recroom games cabinet. I truly cannot say enough about the care that went into this product and how lucky I am that I contacted Chris first. There may be other companies out there but I would not consider anyone else if you’re thinking about building a home arcade system. He even made a youtube video about my specific order.
Larry G. - Bowling Green, KY3-22-19
Being a bit skeptical I went ahead and placed my order. I was pleased to get a thank you email, as well as a direct phone number in case I have any issues. The drive arrived within a week. I followed the video guide and ran the setup and OMG! Everything worked as stated. What honestly blew me away was the follow up phone call 2 days later asking if I needed any help and if everything was running ok. I could not be happier. I've needed support one time, and Chris was in touch within minutes to help me at 8pm at on a Friday night.
I wish more companies operated with a "Customer FIRST" mentality.
Luis O. - Taunton, MA3-12-19
If your are hesitating to buy this drive don't. It is simply the best out there and simple to use. I have built my own hyperspin and launch box systems before and only got a hand full of emulators to work. It took me years to get all the controllers to work the way I wanted and the second there was an update all of the hard work I put in was gone.
Not with this drive. Chris delivers on his promise that if you have an issue he is only a phone call away and it will be fixed. I can personally attest to his great customer service. Chris is respectful and understanding he will take his time not only to fix any issues you have but also to explain how to do it.
I am beyond satisfied with my purchase and I am now a customer for life I would buy any system Chris builds just for the customer service alone. You will not find another product with this much care put into it with this level of service anywhere..
Michael S. - Broomfield, Australia2-7-19
I really expected dramas getting this to work. I was amazed everything went so smoothly. The installation software worked like a dream. I loved the experience. Now I can look through all these great games. Thank you for all the time you have put into this setup. I have purchased drives in the past from other guys on the web claiming great service, etc... but your setup wins hands down.
If your thinking about buying a hard drive look no further. These really are the best.
And I have tried most of the other people selling on here one guy I purchased drives every year ,but these are awesome in every way. Thank you Chris.
Gary - Aurora, CO11-28-18
I'm not very computer savvy and despite Chris' excellent tutorial videos, I was having trouble getting my computer setup. A couple of promptly answered emails and a phone call later and Chris' had things up and working! I've been enjoying my arcade with family and friends ever since! If you want to do business with someone who is professional, knowledgeable and takes customer service beyond the next level, I recommend going to Chris and Home Arcade Systems.
Very good service. Dependable and patient even with us newcomers. Explains things in detail and simply put a joy to work with.
I've been a customer for 4 years now and the service has always been excellent! He responds to emails in a timely fashion, he's friendly, and always willing to help if there is an issue. Highly recommend!
I took you 15 minute setup challenge. I honestly did not believe the hyper
But Damn! Drive is working excellent. I'm one happy customer.
Absolutely Amazing work.