JARED R. - Utah4-14-19
This might be the first review I’ve ever done. Chris did not ask me to leave a review but I cannot say enough about Home Arcade Systems. I wanted to build an arcade in my basement. I attempted to download ROMs for a rec room masters cabinet that I bought and it turned out to be disastrous. I am a busy trauma surgeon and just didn’t have the time, but wanted a full retro gaming experience in my “man cave.” I contacted Chris as an inquiry after finding his site. He promptly responded to me with a personal phone call on the weekend. He build me a custom computer system with a Hyperspin that literally involved no set up at all . It was built shipped and delivered within a week! I couldn’t believe it . I know he was much more him concerned with quality and happy customers than making money. I also talk to him several times on the phone and he talked me through setting up the controllers. The system is beautiful and perfectly fits my recroom games cabinet. I truly cannot say enough about the care that went into this product and how lucky I am that I contacted Chris first. There may be other companies out there but I would not consider anyone else if you’re thinking about building a home arcade system. He even made a youtube video about my specific order.
Larry G. - Bowling Green, KY3-22-19
Being a bit skeptical I went ahead and placed my order. I was pleased to get a thank you email, as well as a direct phone number in case I have any issues. The drive arrived within a week. I followed the video guide and ran the setup and OMG! Everything worked as stated. What honestly blew me away was the follow up phone call 2 days later asking if I needed any help and if everything was running ok. I could not be happier. I've needed support one time, and Chris was in touch within minutes to help me at 8pm at on a Friday night.
I wish more companies operated with a "Customer FIRST" mentality.
Luis O. - Taunton, MA3-12-19
If your are hesitating to buy this drive don't. It is simply the best out there and simple to use. I have built my own hyperspin and launch box systems before and only got a hand full of emulators to work. It took me years to get all the controllers to work the way I wanted and the second there was an update all of the hard work I put in was gone.
Not with this drive. Chris delivers on his promise that if you have an issue he is only a phone call away and it will be fixed. I can personally attest to his great customer service. Chris is respectful and understanding he will take his time not only to fix any issues you have but also to explain how to do it.
I am beyond satisfied with my purchase and I am now a customer for life I would buy any system Chris builds just for the customer service alone. You will not find another product with this much care put into it with this level of service anywhere..
Michael S. - Broomfield, Australia2-7-19
I really expected dramas getting this to work. I was amazed everything went so smoothly. The installation software worked like a dream. I loved the experience. Now I can look through all these great games. Thank you for all the time you have put into this setup. I have purchased drives in the past from other guys on the web claiming great service, etc... but your setup wins hands down.
If your thinking about buying a hard drive look no further. These really are the best.
And I have tried most of the other people selling on here one guy I purchased drives every year ,but these are awesome in every way. Thank you Chris.
Gary - Aurora, CO11-28-18
I'm not very computer savvy and despite Chris' excellent tutorial videos, I was having trouble getting my computer setup. A couple of promptly answered emails and a phone call later and Chris' had things up and working! I've been enjoying my arcade with family and friends ever since! If you want to do business with someone who is professional, knowledgeable and takes customer service beyond the next level, I recommend going to Chris and Home Arcade Systems.
Very good service. Dependable and patient even with us newcomers. Explains things in detail and simply put a joy to work with.
I've been a customer for 4 years now and the service has always been excellent! He responds to emails in a timely fashion, he's friendly, and always willing to help if there is an issue. Highly recommend!
I took you 15 minute setup challenge. I honestly did not believe the hyper
But Damn! Drive is working excellent. I'm one happy customer.
Absolutely Amazing work.