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CONTACT & INQUIRY FORM

Most emails will be responded to within a couple hours. During weekends or holidays you may experience a brief delay in response times.

CUSTOMER FEEDBACK & TESTIMONIALS

Completely unmoderated posting from customers all over the world. As a HAS customer I encourage you to post your feedback. Due to the amount of testimonials, every 10th submission is automatically published.

Latest Customer Testimonial

Tony F. - WV. 6-22-19
I don't know how he does it, but you can not find better service anywhere. I was very eager to get started and didn't quite follow directions. I emailed Chris and within 1 minute (not kidding) my phone was ringing. He logged in my machine and I was up and running in minutes. He also volunteered to walk me though how everything works and gave me a very knowledgeable tour of how my new arcade functions. I will happily recommended his service to anyone who ask. A++++++
Steve S
Steven S. - New york6-11-19
I've heard and read about Chris's setup for quite some time. I also followed his previous (very popular) youtube channel since almost the beginning in 2014 (I think?). Anyway, the time came to take the plunge since I was building my new arcade and I was excited to see first hand what he actually offered. And all I can say is WOW, Holy @#%$!! Exactly as described, once I ran the drive setup, it detected my installed hardware and within 6 minutes (I literally timed it) my new Arcade was up and running and I did not have to configure, download, or touch one setting. I had a few questions, so I emailed him and no kidding within 2 minutes I received a call back (on a weekend) answering every question I had. He also logged in and gave me a hands on tour of my new setup. YOU CAN NOT FIND CUSTOMER SUPPORT LIKE THING ANYWHERE! The product is flawless and he stands behind it 100%. I AM A VERY SATISFIED CUSTOMER, and now I know why he is the goto guy for any type of home arcade project.
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David H - Detroit, Mi6-1-19
The Absolute real deal. The product is amazing, but most of all the support is the most impressive aspect of what Chris offers. Always available when needed. Very happy. If you're considering purchasing from Chris. DO NOT Hesitate. You will not regret it. The time saved is damn near incalculable.
Victor S. - New Jersey5-11-19
First and foremost I want to say Chris’s products are legit. Like anyone else would be, I was a little apprehensive at first but after looking at some of the other options out there his seemed to be the most comprehensive. I took the plunge and can say it was well worth the price of admission. Easy setup and the amount of games is staggering. I had a question that I emailed to him and in less then 10 minutes he called me back and spent 30 mins assisting me with a special request and explaining how everything works. Billion dollar companies have never provided this level of customer service. His product works awesome with my Rec Room Master Xtension controller which is also an Amazing piece of hardware. Because of his product I have the home arcade I have always wanted at a fraction of the price it would have cost to have made by other companies with far less games. Thank You again Chris for everything and a Great Product!!!
JARED R. - Utah4-14-19
This might be the first review I’ve ever done. Chris did not ask me to leave a review but I cannot say enough about Home Arcade Systems. I wanted to build an arcade in my basement. I attempted to download ROMs for a rec room masters cabinet that I bought and it turned out to be disastrous. I am a busy trauma surgeon and just didn’t have the time, but wanted a full retro gaming experience in my “man cave.” I contacted Chris as an inquiry after finding his site. He promptly responded to me with a personal phone call on the weekend. He build me a custom computer system with a Hyperspin that literally involved no set up at all . It was built shipped and delivered within a week! I couldn’t believe it . I know he was much more him concerned with quality and happy customers than making money. I also talk to him several times on the phone and he talked me through setting up the controllers. The system is beautiful and perfectly fits my recroom games cabinet. I truly cannot say enough about the care that went into this product and how lucky I am that I contacted Chris first. There may be other companies out there but I would not consider anyone else if you’re thinking about building a home arcade system. He even made a youtube video about my specific order.
Larry G. - Bowling Green, KY3-22-19
Being a bit skeptical I went ahead and placed my order. I was pleased to get a thank you email, as well as a direct phone number in case I have any issues. The drive arrived within a week. I followed the video guide and ran the setup and OMG! Everything worked as stated. What honestly blew me away was the follow up phone call 2 days later asking if I needed any help and if everything was running ok. I could not be happier. I've needed support one time, and Chris was in touch within minutes to help me at 8pm at on a Friday night.

I wish more companies operated with a "Customer FIRST" mentality.
Luis O. - Taunton, MA3-12-19
If your are hesitating to buy this drive don't. It is simply the best out there and simple to use. I have built my own hyperspin and launch box systems before and only got a hand full of emulators to work. It took me years to get all the controllers to work the way I wanted and the second there was an update all of the hard work I put in was gone. Not with this drive. Chris delivers on his promise that if you have an issue he is only a phone call away and it will be fixed. I can personally attest to his great customer service. Chris is respectful and understanding he will take his time not only to fix any issues you have but also to explain how to do it. I am beyond satisfied with my purchase and I am now a customer for life I would buy any system Chris builds just for the customer service alone. You will not find another product with this much care put into it with this level of service anywhere..
Michael S. - Broomfield, Australia2-7-19
I really expected dramas getting this to work. I was amazed everything went so smoothly. The installation software worked like a dream. I loved the experience. Now I can look through all these great games. Thank you for all the time you have put into this setup. I have purchased drives in the past from other guys on the web claiming great service, etc... but your setup wins hands down. If your thinking about buying a hard drive look no further. These really are the best. And I have tried most of the other people selling on here one guy I purchased drives every year ,but these are awesome in every way. Thank you Chris.
Gary - Aurora, CO11-28-18
I'm not very computer savvy and despite Chris' excellent tutorial videos, I was having trouble getting my computer setup. A couple of promptly answered emails and a phone call later and Chris' had things up and working! I've been enjoying my arcade with family and friends ever since! If you want to do business with someone who is professional, knowledgeable and takes customer service beyond the next level, I recommend going to Chris and Home Arcade Systems.
Alex - ItalyDate: 10-26-18
Simply number one ... Always Patient, Always Available, Always ready to give you a hand ... It's rare today to find someone like him.
BrianYoutube Testimonial
Very good service. Dependable and patient even with us newcomers. Explains things in detail and simply put a joy to work with.
Stacy - Miami, FlDate: 10-26-18
It is unbelievable how easy this was. Seriously doubted my purchase before the product arrived. Since then I've referred several friends. Within 3 hours, I was able to unpack and build my recroommasters cabinet. Afterwards it took me 20 minutes and I had a fully functional arcade cabinet. Chris is AMAZING!
Latest Youtube Videos
Eli JustinianoYoutube Testimonial
Been a fan of this current channel and the old channel and I see the dedication of the setups and computers you have done for your customers. It is on point and any body that has bought a system from you should be really happy and pleased with it.
Bob - OmahaDate: 10-26-18
I recently bought a plug and plays set up from Chris and i love it. I currently play with my xbox 360 controllers but i have plans on making a 4 player pedestal. All the games and systems work great. I am computer dumb and Chris has been very patient with me. The best part about buying this from Chris is his customer service if i have a question he responds very quickly. I highly recommend buying one of these if your looking into it!
Troy - CanadaDate: 10-27-18
When i first bought my Arcade System i was SO blown away on really how much was here. I was running around the house laughing, and excited like i was 8. I'm 42 now, getting my system up-dated, and felling like a kid again. Look forward to doing more projects in the Chris in the near future. -Great Work!
Mike M. - CanadaDate: 10-29-18
I bought my drive 3 years ago and couldn't be happier. It was a simple and easy install and to this day Chris still responds to my emails very promptly i must add. Without a doubt he truly has the best customer service i have ever dealt with. If your looking to buy a preconfigured drive that's as close to plug and play as possible do yourself a favor and don't look any further.
HomeArcadeSystems Youtube Videos
BrianYoutube Testimonial
Amazing customer service. Bought my hardrive 3 years ago and still helps me with any issue I got. Always responds quickly and finds out the problem right away. I Recommend Chris 100 percent. it just doesn't get any easier than this

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