×

CONTACT & INQUIRY FORM

Most emails will be responded to within a couple hours. During weekends or holidays you may experience a brief delay in response times.

HOME ARCADE SYSTEMS

CUSTOMER SUPPORT POLICY

REMOTE SUPORT

Using AnyDesk or TeamViewer

Most all support request will prompt a phone call from myself. Most of the time I can walk you through to address your problem. If not, a time will be schedule for a remote support session.Every customer is immediately given my personal contact number. I'm prompt and always eager to help. All I ask is you respect my weekends (especially Sunday). I will never ignore or let you sit by waiting for help.

EMAIL SUPORT

Available 7 days a week

I answer all emails almost immediately (no matter where I'm at) and rarely, it ever, a email will slip the daily torrent of emails I receive in my inbox.Email support is usually the quickest and most effective way to get an immediate response. Generally, I will create a walk-thru video specifically for you describing what your problem is and how to resolve it.

PHONE SUPORT

Available 5 days a week (No late nights)

Most all support request will prompt a phone call from myself. Most of the time I can walk you through to address your problem. If not, a time will be schedule for a remote support session.Every customer is immediately given my personal contact number. I'm prompt and always eager to help. All I ask is you respect my weekends (especially Sunday). I will never ignore or let you sit by waiting for help.

DOCUMENTATION & SUPPORT CENTER

Usually updated several times a month

Not only are there full step-by-step video walk-thru's to help you setup your arcade, but you also have access to full documentation covering everything from setup, to controls.Make sure you visit the customer support center if you need assistance.

Home Arcade Systems

DID YOU KNOW?

LATEST UPDATES & ADDITIONS

From media, emulators, to complete rom sets, and more. I update almost weekly. View the update log. Download patches are issued frequesntly

TOP

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.